78: How insights help us understand customer journey stages

In this episode of “Reel Talk: The Customer Insights Show,” we discuss the role of insights to understand the different stages of the customer journey. That could include a strategy to democratize research across an organization and to share the results differently to drive better results.  

To discuss that topic, Jennifer Mancusi is joined by Jorge Calvachi, a global thought leader, director of insights at La-Z-Boy, and member of the Voxpopme advisory board. 

Join us for the discussion.

More episodes of interest:

How to conduct multicultural research

Proactive research and insights

Working with research communities

“Reel Talk” is presented to you by Voxpopme, the leader in video surveys. Learn more about how you can use video surveys in your market research here: http://site.voxpopme.com.

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