72: How do you know your customer service is actually good or bad?

Author and customer service expert Marsha Collier joins Jennifer Vogel on this episode of “Reel Talk: The Customer Insights Show.”  

They discuss: 

• What is good customer service anyway? 
• How to create a good customer service experience? 
• How do brands know their customer service is actually good? 
• And more…  

Join us and learn more about Marsha here: https://lnkd.in/gD2fcb6u

Catch previous episodes: /reel-talk-market-research-podcast/

“Reel Talk” is presented to you by Voxpopme, the leader in video surveys. Learn more about how you can use video surveys in your market research here: https://www.voxpopme.com.

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Send in a voice message: https://podcasters.spotify.com/pod/show/customer-insights-show/message