121: The Power of Empathy: Why Researchers Must Embrace it! A chat with Reggie Murphy of Zendesk

We discussed the empathy gap before on “Reel Talk.” And it’s good to know that empathy can be in short supply, but how do we close the gap and become an empathetic researcher?

To discuss that topic, we are joined by Reggie Murphy, senior director, UX research at Zendesk, who has been an empathetic researcher for two decades.

Human Connection: Why Customer Empathy Matters

—

Send in a voice message: https://podcasters.spotify.com/pod/show/customer-insights-show/message