029: Why data is not a replacement for talking to customers

Jennifer Vogel chats with Dr. Graham Kenny, a speaker, consultant, strategy expert and regular Harvard Business Review contributor.

He wrote an article on why data cannot replace talking to customers – a topic I’m very interested in digging deeper on and thought would be of interest to you as well.

Join us.

Find out how video surveys can help you hear from customers: https://bit.ly/3oe0PWJ

Read Dr. Kenny’s article on the topic here: https://lnkd.in/gMtFSQ4

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Send in a voice message: https://podcasters.spotify.com/pod/show/customer-insights-show/message