014: This episode’s guest is against customer feedback! Why? Let’s find out…

This might be our most controversial topic, yet. Our guest is an outspoken critic against customer feedback so we wanted to find out why and see what we can learn from his thoughts … to maybe understand our customers better.

Jennifer Vogel is joined by James Dodkins, who was listed as the UK’s #1 CX Influencer by Customer Experience Magazine 2020 and the UK’s Most Outstanding CX Keynote Speaker by Corporate Vision Magazine 2021.

Learn more about video surveys here: https://bit.ly/3eosfWQ

Connect with James here: jamesdodkins.com

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Send in a voice message: https://podcasters.spotify.com/pod/show/customer-insights-show/message