Support

Frequently Asked Questions

Here you'll find clear answers to the questions we're asked most often. If you can't find what you're looking for, our team is always happy to help.

How can Voxpopme improve customer understanding and alignment?

Voxpopme captures real voices and emotions via video feedback. Teams see and hear customer thoughts and feelings, using AI-driven summaries and showreels to share insights across the business, building alignment, empathy, and focus on what matters to customers.

Can Voxpopme help with large-scale surveys or research projects?

Yes. Voxpopme is built to handle large-scale surveys and research projects. Run global studies, reach niche or broad audiences, and collect thousands of video responses. AI processes and analyzes quickly without delays or manual work.

How does Voxpopme leverage AI for insights?

Voxpopme uses AI to transcribe responses, detect themes, sentiment, and keywords, generating summaries, reports, and showreels automatically. The AI Moderator runs voice-led interviews with smart follow-ups. All AI features operate within a secure Microsoft Azure environment.

Can the platform be integrated into other research processes?

Yes. Embed video questions into quantitative surveys, import data from other tools, and connect with platforms like Qualtrics without changing your existing workflow.

How secure is Voxpopme as a platform?

Voxpopme is ISO 27001 and ISO 9001 certified with enterprise-grade data protection, role-based access controls, audit logs, and compliance features. Your research data stays private and protected.

What are the full platform capabilities of Voxpopme?

Voxpopme is an all-in-one platform with video surveys, live interviews, screen-based user research, and an AI Moderator for voice-led interviews with smart follow-ups. AI powers analysis, report creation, and searchable insights. Includes global sampling, advanced targeting, real-time collaboration, and full-service support.

Is Voxpopme available globally?

Yes. Voxpopme supports studies in 27 countries with access to high-quality respondents. Run research in local languages, target niche segments, and capture culturally relevant insights.

What makes Voxpopme different from other providers?

Voxpopme constantly innovates, helping researchers deliver valuable insights with fewer resources, faster. AI-generated summaries, transcripts, and highlight clips provide quick access to key insights across interviews and surveys.

Video Surveys

Can Voxpopme capture the human element in qualitative research?

Yes. Voxpopme lets you see and hear real people express their thoughts, feelings, and emotions through video. You get facial expressions, tone of voice, and unscripted reactions that add depth and authenticity beyond text-based responses.

How does Voxpopme assist in concept testing for new products?

Voxpopme makes concept testing easy by capturing real consumer reactions through video surveys or interviews. Test visuals, messaging, or product ideas. AI analyzes for sentiment, key themes, and emotional cues, delivering quick summaries and highlight clips for confident decisions.

What about participant dropout rates?

Participant dropout rates are significantly lower than traditional qual thanks to user-friendly mobile experiences, flexible scheduling, and high engagement from our On Demand Community.

Does Voxpopme support qualitative screeners?

Yes. Voxpopme supports qualitative screeners with AI-generated suggested answers, video auditions, and flexible screener logic for both surveys and interviews, making participant qualification simple.

How can Voxpopme be used to enhance quantitative research?

Voxpopme embeds qualitative depth into surveys through video responses, giving context and emotional nuance behind the numbers. Integrate video questions without dev resources. AI analyzes sentiment, themes, and quotes at scale, explaining the 'why' behind data.

Is the platform limited to video responses?

No. Voxpopme supports video responses, screen recordings, audio, and text imports, giving you flexibility in how you collect feedback.

Live Interviews

What about participant dropout rates?

Participant dropout rates are significantly lower than traditional qual thanks to user-friendly mobile experiences, flexible scheduling, and high engagement from our On Demand Community.

Does Voxpopme support qualitative screeners?

Yes. Voxpopme supports qualitative screeners with AI-generated suggested answers, video auditions, and flexible screener logic for both surveys and interviews, making participant qualification simple.

Can Voxpopme capture the human element in qualitative research?

Yes. Voxpopme lets you see and hear real people express their thoughts, feelings, and emotions through video. You get facial expressions, tone of voice, and unscripted reactions that add depth and authenticity beyond text-based responses.

What is required to set up a study using Voxpopme?

You need a research objective, target audience criteria, and a question set. Build surveys using Smart SurvAI or templates, or upload interview guides. Use our global panel, your own list, or a custom community with AI-assisted screeners. The platform handles recruitment, scheduling, and data collection.

AI Insights

How does Voxpopme leverage AI for insights?

Voxpopme uses AI to transcribe responses, detect themes, sentiment, and keywords, generating summaries, reports, and showreels automatically. The AI Moderator runs voice-led interviews with smart follow-ups. All AI features operate within a secure Microsoft Azure environment.

How does Voxpopme analyze video insights?

Voxpopme uses a theme explorer, sentiment analysis, and AI for quick, accurate analysis. Responses are auto-transcribed. AI detects key themes, sentiment, keywords, and emotional cues, then generates summaries and reports. All data is secured via our Microsoft Azure partnership.

Is it possible to capture quantitative metrics?

Yes. Voxpopme allows for quantitative metrics integration with qualitative data, including sentiment analysis, keyword tracking, and data visualizations, balancing depth with data.

How can Voxpopme be used to enhance quantitative research?

Voxpopme embeds qualitative depth into surveys through video responses, giving context and emotional nuance behind the numbers. Integrate video questions without dev resources. AI analyzes sentiment, themes, and quotes at scale, explaining the 'why' behind data.

AI Moderator

How does Voxpopme leverage AI for insights?

Voxpopme uses AI to transcribe responses, detect themes, sentiment, and keywords, generating summaries, reports, and showreels automatically. The AI Moderator runs voice-led interviews with smart follow-ups. All AI features operate within a secure Microsoft Azure environment.

What innovative features does Voxpopme offer for market research?

Voxpopme offers an AI Moderator for voice-led interviews with no scheduling, Smart SurvAI for auto-generating surveys, AI-powered summaries and showreels, live tagging during interviews, and a searchable insights repository. More tools are always in development.

Can Voxpopme help with large-scale surveys or research projects?

Yes. Voxpopme is built to handle large-scale surveys and research projects. Run global studies, reach niche or broad audiences, and collect thousands of video responses. AI processes and analyzes quickly without delays or manual work.

How secure is Voxpopme as a platform?

Voxpopme is ISO 27001 and ISO 9001 certified with enterprise-grade data protection, role-based access controls, audit logs, and compliance features. Your research data stays private and protected.

Data & Insights Repository

Can Voxpopme be used for a library of past research data?

Yes. Voxpopme's Data and Insights Repository centralizes all your video responses, transcripts, and insights into a single searchable hub, making past research easy to find, reuse, and build on.

Can Voxpopme be used to recruit samples from preferred vendors?

Yes. Voxpopme allows recruiting from preferred vendors. Invite external moderators or vendors to upload data directly into your account, streamlining workflows while leveraging powerful analysis and reporting tools.

Are there any partnerships or integrations with other platforms?

Voxpopme integrates with top platforms like Qualtrics. Embed video questions into quantitative surveys, import external recordings, and upload data from other vendors, keeping everything in one place.

How does Voxpopme analyze video insights?

Voxpopme uses a theme explorer, sentiment analysis, and AI for quick, accurate analysis. Responses are auto-transcribed. AI detects key themes, sentiment, keywords, and emotional cues, then generates summaries and reports. All data is secured via our Microsoft Azure partnership.

Additional Tools

Does Voxpopme offer solutions to enhance product engineering?

Yes. Voxpopme supports engineering teams through video surveys, interviews, and screen recordings. See user interactions, hear real-time thoughts, and spot pain points quickly. AI-powered analysis delivers insights fast for prioritizing fixes and validating features.

Is it possible to do things like heat mapping on concepts?

Voxpopme allows visual analysis of qualitative data with theme explorer, word cloud, and sentiment analysis tools for exploring concepts and ideas.

Can the platform be integrated into other research processes?

Yes. Embed video questions into quantitative surveys, import data from other tools, and connect with platforms like Qualtrics without changing your existing workflow.

Is the platform limited to video responses?

No. Voxpopme supports video responses, screen recordings, audio, and text imports, giving you flexibility in how you collect feedback.

User Research

Does Voxpopme offer solutions to enhance product engineering?

Yes. Voxpopme supports engineering teams through video surveys, interviews, and screen recordings. See user interactions, hear real-time thoughts, and spot pain points quickly. AI-powered analysis delivers insights fast for prioritizing fixes and validating features.

Can Voxpopme capture the human element in qualitative research?

Yes. Voxpopme lets you see and hear real people express their thoughts, feelings, and emotions through video. You get facial expressions, tone of voice, and unscripted reactions that add depth and authenticity beyond text-based responses.

What types of use cases have clients found valuable with Voxpopme?

Clients use Voxpopme for concept testing, ad and creative feedback, brand tracking, usability testing, and churn and loyalty research. It is valuable for exploring emotional drivers, validating ideas, and uncovering customer needs across markets and segments.

What is required to set up a study using Voxpopme?

You need a research objective, target audience criteria, and a question set. Build surveys using Smart SurvAI or templates, or upload interview guides. Use our global panel, your own list, or a custom community with AI-assisted screeners. The platform handles recruitment, scheduling, and data collection.

On Demand Community

What measures are in place to guarantee high-quality participants?

Voxpopme ensures high-quality feedback through selective screening, AI-assisted respondent qualification, and video auditions that validate participant fit before sessions. Maintaining high sample quality is a top priority.

What about participant dropout rates?

Participant dropout rates are significantly lower than traditional qual thanks to user-friendly mobile experiences, flexible scheduling, and high engagement from our On Demand Community.

Is Voxpopme available globally?

Yes. Voxpopme supports studies in 27 countries with access to high-quality respondents. Run research in local languages, target niche segments, and capture culturally relevant insights.

Can Voxpopme be used to recruit samples from preferred vendors?

Yes. Voxpopme allows recruiting from preferred vendors. Invite external moderators or vendors to upload data directly into your account, streamlining workflows while leveraging powerful analysis and reporting tools.

Services

What feedback have users given about Voxpopme support?

Users praise Voxpopme support for being responsive, proactive, knowledgeable, and easy to work with. The team feels like an extension of yours, helping from setup to final deliverables. Clients appreciate hands-on guidance, fast help, and making complex research manageable.

Does Voxpopme offer support for using the platform?

Yes. Voxpopme offers full support to maximize platform use. Every subscription includes onboarding and training ensuring proficiency with the full product capabilities.

Are detailed demo sessions available?

Yes. Voxpopme offers detailed demo sessions walking through platform functionality. Ask questions and explore how the platform fits your specific research needs by requesting a demo.

What is required to set up a study using Voxpopme?

You need a research objective, target audience criteria, and a question set. Build surveys using Smart SurvAI or templates, or upload interview guides. Use our global panel, your own list, or a custom community with AI-assisted screeners. The platform handles recruitment, scheduling, and data collection.

Still have a question?

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